My operating system is Windows 10. I use Outlook to create and receive emails in Office 365. I also use Nuance Dragon for voice dictation (professional version 15). Every time I go to highlight incorrectly typed words in an Outlook email and then try to correct them with a Nuance Dragon voice-over command, Outlook immediately shuts down and then restarts. When Outlook restarts I have lost the email that I was preparing and I have to start over again. This problem has only started recently.
Don’t wait around for the words to show up on the screen. Keep dictating. Dragon Professional Individual remembers as much as a half hour of dictation, so don’t worry if you get a few lines ahead of it. Change the settings. From the Dragon Professional Individual window, say, “Click Tools, Options.”. Or they crash when Dragon crashes. The causality is not always clear. Software with a Dragon-Add-in: Microsoft Office (Word, Outlook, Excel).
I have being using the 2 software's with no issues for months. I contacted Nuance Dragon tech support and they told me it was a compatibility issue between Office 365 and Nuance Dragon. They had actually heard about this problem from other users. They had no solution and suggested that I type all my emails in what is called the Dictation box. Once I have correctly completed the email in the dictation box, I should transfer it into Outlook and then send it. I would prefer to prepare my emails directly in Outlook as before.
I am not having this problem with any other Office 365 programs like Word or Excel. Has anybody experienced this issue, and if so, are you aware of any solutions?
Upon further investigation I have realized that the problem I have is not limited to Dragon. It is actually an Outlook 365 problem. When I go to highlight some words to correct in Outlook, the computer freezes momentarily, then Outlook crashes and restarts within a few moments. If I am in the middle of an email all that I've typed is lost and not saved as a draft. This has happened numerous times and I have tried it with Dragon and without Dragon. So the problem is really an Outlook 365 problem.
I do not have this problem with any of the other Microsoft programs such as Word or Publisher. Has anybody experienced this or have any solutions?